<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Technical Support]]></title><description><![CDATA[Got an issue with our software or just need help setting up? Our Technical Support staff and community members will help you]]></description><link>https://community.playsignage.com/category/26</link><generator>RSS for Node</generator><lastBuildDate>Fri, 07 Aug 2026 22:35:25 GMT</lastBuildDate><atom:link href="https://community.playsignage.com/category/26.rss" rel="self" type="application/rss+xml"/><pubDate>Fri, 17 Jul 2026 02:08:42 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Why Outdoor Digital Signage Needs a Different Display Approach]]></title><link>https://community.playsignage.com/topic/87/why-outdoor-digital-signage-needs-a-different-display-approach</link><guid isPermaLink="true">https://community.playsignage.com/topic/87/why-outdoor-digital-signage-needs-a-different-display-approach</guid><pubDate>Fri, 17 Jul 2026 02:08:42 GMT</pubDate></item><item><title><![CDATA[Import playlist for a new project]]></title><description><![CDATA[Yes i try this option. It works, but when you share a playlist you need to have these always active. Is not an export function (what's why its named: sharing :-).
]]></description><link>https://community.playsignage.com/topic/68/import-playlist-for-a-new-project</link><guid isPermaLink="true">https://community.playsignage.com/topic/68/import-playlist-for-a-new-project</guid><dc:creator><![CDATA[Renem]]></dc:creator><pubDate>Wed, 18 Feb 2026 08:29:57 GMT</pubDate></item><item><title><![CDATA[Slide saving?]]></title><description><![CDATA[Hi @NextGenAds . You could create one or more playlists and place the slides you want to save in there. You'd do that with help of slide stash (temporary holding area). You could also put those playlists in a folder to keep them separate from other playlists you use daily.
]]></description><link>https://community.playsignage.com/topic/39/slide-saving</link><guid isPermaLink="true">https://community.playsignage.com/topic/39/slide-saving</guid><dc:creator><![CDATA[reederz]]></dc:creator><pubDate>Fri, 04 Apr 2025 07:13:16 GMT</pubDate></item><item><title><![CDATA[Alternative RSS feeds?]]></title><description><![CDATA[Ah, that makes sense now 
I thought you had like an app builder where I could add my feed, but okay I'll take a look at the website plugin.
Thank you.
]]></description><link>https://community.playsignage.com/topic/38/alternative-rss-feeds</link><guid isPermaLink="true">https://community.playsignage.com/topic/38/alternative-rss-feeds</guid><dc:creator><![CDATA[stellsspermatist]]></dc:creator><pubDate>Wed, 19 Mar 2025 15:50:04 GMT</pubDate></item><item><title><![CDATA[The website in my website plugin is not showing?]]></title><description><![CDATA[I were not able to allow iframe on my website, due to company policies, so I'm thinking we'll put some money in a RPI4.
Thanks for helping out.
]]></description><link>https://community.playsignage.com/topic/37/the-website-in-my-website-plugin-is-not-showing</link><guid isPermaLink="true">https://community.playsignage.com/topic/37/the-website-in-my-website-plugin-is-not-showing</guid><dc:creator><![CDATA[savaitdisposedly]]></dc:creator><pubDate>Tue, 18 Mar 2025 21:07:51 GMT</pubDate></item><item><title><![CDATA[Can I pause audio for some slides that have videos?]]></title><description><![CDATA[That worked perfect! Thanks.
]]></description><link>https://community.playsignage.com/topic/36/can-i-pause-audio-for-some-slides-that-have-videos</link><guid isPermaLink="true">https://community.playsignage.com/topic/36/can-i-pause-audio-for-some-slides-that-have-videos</guid><dc:creator><![CDATA[jojodamselfish]]></dc:creator><pubDate>Wed, 05 Mar 2025 18:12:01 GMT</pubDate></item><item><title><![CDATA[Can I integrate social media feeds?]]></title><description><![CDATA[Hi, yeah you have several options when adding social media content to your digital signage content, check out this article; https://playsignage.com/support/social-media/
Let me know if you are thinking of something else.
]]></description><link>https://community.playsignage.com/topic/35/can-i-integrate-social-media-feeds</link><guid isPermaLink="true">https://community.playsignage.com/topic/35/can-i-integrate-social-media-feeds</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Thu, 20 Feb 2025 21:20:16 GMT</pubDate></item><item><title><![CDATA[Can I share a playlist with another team?]]></title><description><![CDATA[I am afraid not, you can only share a playlist with teams where you are the owner.
]]></description><link>https://community.playsignage.com/topic/33/can-i-share-a-playlist-with-another-team</link><guid isPermaLink="true">https://community.playsignage.com/topic/33/can-i-share-a-playlist-with-another-team</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Tue, 11 Feb 2025 19:16:10 GMT</pubDate></item><item><title><![CDATA[Using automation to show slides in certain conditions]]></title><description><![CDATA[Hello, you can achieve this by using Tags and API calls. You can set a Tag, for example "discount" for a playlist that you want to show when temp is above 28deg  and another Tag when it's below 28deg. You can call those Tags through our public API.
Tags - https://playsignage.com/support/tags/
API - https://api.playsignage.com/docs
Let me know if you need any further assistance.
]]></description><link>https://community.playsignage.com/topic/32/using-automation-to-show-slides-in-certain-conditions</link><guid isPermaLink="true">https://community.playsignage.com/topic/32/using-automation-to-show-slides-in-certain-conditions</guid><dc:creator><![CDATA[Melnikov]]></dc:creator><pubDate>Fri, 07 Feb 2025 07:57:48 GMT</pubDate></item><item><title><![CDATA[Team ownership]]></title><description><![CDATA[Hi Lars,
Thanks, my manager reached out through the Live Chat and we now have control over the account again 
/Liza
]]></description><link>https://community.playsignage.com/topic/31/team-ownership</link><guid isPermaLink="true">https://community.playsignage.com/topic/31/team-ownership</guid><dc:creator><![CDATA[delateinsinuates]]></dc:creator><pubDate>Thu, 06 Feb 2025 19:17:30 GMT</pubDate></item><item><title><![CDATA[Alerts]]></title><description><![CDATA[You guys are amazing! Thank you!
]]></description><link>https://community.playsignage.com/topic/29/alerts</link><guid isPermaLink="true">https://community.playsignage.com/topic/29/alerts</guid><dc:creator><![CDATA[NextGenAds]]></dc:creator><pubDate>Tue, 04 Feb 2025 15:50:11 GMT</pubDate></item><item><title><![CDATA[Samsung Tizen Unable To Download Play Signage Application]]></title><description><![CDATA[Aha, I got it working now! You were right, my time on the TV was wrong, the date was right but the year was off by one. Thank you!
]]></description><link>https://community.playsignage.com/topic/23/samsung-tizen-unable-to-download-play-signage-application</link><guid isPermaLink="true">https://community.playsignage.com/topic/23/samsung-tizen-unable-to-download-play-signage-application</guid><dc:creator><![CDATA[WittyScreens]]></dc:creator><pubDate>Sun, 05 Jan 2025 15:46:26 GMT</pubDate></item><item><title><![CDATA[Live video not working]]></title><description><![CDATA[@twofacecoffee Glad to hear that you got it working 
]]></description><link>https://community.playsignage.com/topic/22/live-video-not-working</link><guid isPermaLink="true">https://community.playsignage.com/topic/22/live-video-not-working</guid><dc:creator><![CDATA[Melnikov]]></dc:creator><pubDate>Thu, 02 Jan 2025 11:36:58 GMT</pubDate></item><item><title><![CDATA[PowerBI does not work on Samsung Tizen displays]]></title><description><![CDATA[I see, that device is running Tizen 4.0 operating system. Unfortunately the issue you're having is due to the fact that the internal browser of the TV is very old, Tizen 4.0 comes with Chrome 56 embedded in it and there is no way to update it unfortunately. Now Microsoft has updated the plugin code for the PowerBI and they're using newer JavaScript functionality that simply is not present in the Chrome 56. For reference currently the newest Chrome is version 131.
We have seen also Google Calendar updating their website with also newer features that makes displaying calendars on older devices impossible. It's sad that internal browser updates are not possible on professional series signage TV's like Samsung, but this also applies to LG devices.
Here is the table of the Chrome versions in Samsung:
https://developer.samsung.com/smarttv/develop/specifications/web-engine-specifications.html
[image: 1735918951767-a7e8b1fa-e172-4796-bac5-d5b535322cdb-image.png]
Unfortunately if you need to keep using powerBI, I'd recommend purchasing a Amazon Signage Stick and plugging it into the computer. Android platform is architected better in the sense that browser updates are decoupled from the operating system, so Android players will not expire in this manner.
https://playsignage.com/player/amazon-signage-stick/
]]></description><link>https://community.playsignage.com/topic/21/powerbi-does-not-work-on-samsung-tizen-displays</link><guid isPermaLink="true">https://community.playsignage.com/topic/21/powerbi-does-not-work-on-samsung-tizen-displays</guid><dc:creator><![CDATA[sander]]></dc:creator><pubDate>Mon, 30 Dec 2024 10:21:48 GMT</pubDate></item><item><title><![CDATA[Emergency alerts]]></title><description><![CDATA[Happy to help! Yes, just reach out when you need more help here or our support chat.
]]></description><link>https://community.playsignage.com/topic/20/emergency-alerts</link><guid isPermaLink="true">https://community.playsignage.com/topic/20/emergency-alerts</guid><dc:creator><![CDATA[reederz]]></dc:creator><pubDate>Sun, 29 Dec 2024 09:12:38 GMT</pubDate></item><item><title><![CDATA[How to move playlists between folders?]]></title><description><![CDATA[Nice! This creates less clutter for my clients
]]></description><link>https://community.playsignage.com/topic/19/how-to-move-playlists-between-folders</link><guid isPermaLink="true">https://community.playsignage.com/topic/19/how-to-move-playlists-between-folders</guid><dc:creator><![CDATA[Renem]]></dc:creator><pubDate>Fri, 20 Dec 2024 10:29:48 GMT</pubDate></item><item><title><![CDATA[Streaming live video]]></title><description><![CDATA[There are a couple of ways you can do that, but it really depends on what you have on your end and what protocols you can use.
One option is YouTube streaming, https://playsignage.com/support/youtube/
Another option would be the HLS/RTSP/RTMP streaming, https://playsignage.com/support/stream/
And finally, you could stream directly from a webcam using the Video Input plugin; https://playsignage.com/support/video-input/
Let me know if you need more on one or more topics.
]]></description><link>https://community.playsignage.com/topic/18/streaming-live-video</link><guid isPermaLink="true">https://community.playsignage.com/topic/18/streaming-live-video</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Wed, 18 Dec 2024 11:41:29 GMT</pubDate></item><item><title><![CDATA[Skip some slides on a screen]]></title><description><![CDATA[Great! Happy to help!
]]></description><link>https://community.playsignage.com/topic/17/skip-some-slides-on-a-screen</link><guid isPermaLink="true">https://community.playsignage.com/topic/17/skip-some-slides-on-a-screen</guid><dc:creator><![CDATA[Siim]]></dc:creator><pubDate>Fri, 06 Dec 2024 14:40:22 GMT</pubDate></item><item><title><![CDATA[1 playlist on different screen resolutions]]></title><description><![CDATA[@pioneerbaker
Sorry for the delay, in this case you can use same playlist, but the performance of the video will depend on the media player you are using. Some lower end media players struggle with 4k content, so you might need to convert the video to a lower resolution for compatibility.
In case you need to convert the video, there is a excellent tool called Handbrake for that, you can find more info here: https://playsignage.com/support/handbrake/
]]></description><link>https://community.playsignage.com/topic/16/1-playlist-on-different-screen-resolutions</link><guid isPermaLink="true">https://community.playsignage.com/topic/16/1-playlist-on-different-screen-resolutions</guid><dc:creator><![CDATA[Melnikov]]></dc:creator><pubDate>Thu, 05 Dec 2024 12:57:31 GMT</pubDate></item><item><title><![CDATA[Updating my Raspberry PI]]></title><description><![CDATA[If you have a version 2.6 or older the app can't update automatically, and you would have to;

Remove the screen from my.playsignage.com/screens
Uninstall our app on the Raspberry PI
Download and install our app on the Raspberry PI (Download it here: https://playsignage.com/setup/raspberry-pi-digital-signage/#download)
Add a new screen in my.playsignage.com/screens using the code displayed on the screen.

If you have a newer version of our app it should automatically update every time we release a new build, however this doesn't mean your RPI will update the same day we release, as we have thousands of RPI's around the world so we have to use a technology called staging.
If there is a feature you're missing and you need it now, you can reach out using our live chat and then we can force an update remote.
I hope this helps.
]]></description><link>https://community.playsignage.com/topic/13/updating-my-raspberry-pi</link><guid isPermaLink="true">https://community.playsignage.com/topic/13/updating-my-raspberry-pi</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Tue, 03 Dec 2024 23:55:02 GMT</pubDate></item><item><title><![CDATA[My screens are not following the schedules I added]]></title><description><![CDATA[That fixed it. Thank you
]]></description><link>https://community.playsignage.com/topic/12/my-screens-are-not-following-the-schedules-i-added</link><guid isPermaLink="true">https://community.playsignage.com/topic/12/my-screens-are-not-following-the-schedules-i-added</guid><dc:creator><![CDATA[YMCA]]></dc:creator><pubDate>Tue, 03 Dec 2024 23:46:23 GMT</pubDate></item><item><title><![CDATA[Error when publishing a playlist]]></title><description><![CDATA[I think you're trying to publish a playlist that is assigned to a group with no screens. You may need to move your screen(s) from another group or assign the playlist to another group.
]]></description><link>https://community.playsignage.com/topic/11/error-when-publishing-a-playlist</link><guid isPermaLink="true">https://community.playsignage.com/topic/11/error-when-publishing-a-playlist</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Tue, 03 Dec 2024 20:50:07 GMT</pubDate></item><item><title><![CDATA[Can't access our account]]></title><description><![CDATA[I have removed the block on your account, but keep in mind our system checks every 7 days.
Only the owner and users with the role SUPERADMIN can access the billing page, where you'll find your invoices.
If you are neither, please reach out to the owner to be added to the team or to be upgraded to SUPERADMIN.
More on the topic; https://playsignage.com/support/teams/#how-it-works
]]></description><link>https://community.playsignage.com/topic/10/can-t-access-our-account</link><guid isPermaLink="true">https://community.playsignage.com/topic/10/can-t-access-our-account</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Tue, 03 Dec 2024 02:17:31 GMT</pubDate></item><item><title><![CDATA[Can't use the app]]></title><description><![CDATA[Sounds good. You're welcome.
]]></description><link>https://community.playsignage.com/topic/9/can-t-use-the-app</link><guid isPermaLink="true">https://community.playsignage.com/topic/9/can-t-use-the-app</guid><dc:creator><![CDATA[larsnormark]]></dc:creator><pubDate>Mon, 02 Dec 2024 20:53:18 GMT</pubDate></item><item><title><![CDATA[Move screen from team A to team B]]></title><description><![CDATA[Okay, that's simple enough.
Thanks.
]]></description><link>https://community.playsignage.com/topic/8/move-screen-from-team-a-to-team-b</link><guid isPermaLink="true">https://community.playsignage.com/topic/8/move-screen-from-team-a-to-team-b</guid><dc:creator><![CDATA[ppaszkowski]]></dc:creator><pubDate>Mon, 02 Dec 2024 20:49:06 GMT</pubDate></item></channel></rss>