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  3. My screens are not following the schedules I added

My screens are not following the schedules I added

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  • Y Offline
    Y Offline
    YMCA
    wrote on last edited by
    #1

    Hi,

    I am having an issue with a schedule. The base playlist is currently playing even though I have another playlist scheduled to play.

    Specifically, the "Cafe Menu". I currently have the "Tuesday" schedule programmed to play until 2:00pm MST and instead of playing that playlist, it is playing the base playlist.

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    • larsnormarkL Offline
      larsnormarkL Offline
      larsnormark
      wrote on last edited by
      #2

      What playlist should be playing currently on that screen and what is the time where the screen is installed?

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      • Y Offline
        Y Offline
        YMCA
        wrote on last edited by
        #3

        The screen is "Cafe Screen". Time right now is 1:45 and I have the base playlist running on the screen.

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        • larsnormarkL Offline
          larsnormarkL Offline
          larsnormark
          wrote on last edited by
          #4

          Okay, I see that the time on your FireTV Stick is Dec 3, 2024 14:45:33. You'll need to change the time and time zone on the media player. This is done in Amazon's settings.

          You'll need to exit our app, go to Amazon's settings, find and fix the time or timezone, and relaunch the app.

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          • Y Offline
            Y Offline
            YMCA
            wrote on last edited by
            #5

            That fixed it. Thank you

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