M
Hello,
It's recommended to adjust the orientation setting directly in the web app. For Windows users, it's more effective to change the orientation through the operating system. You can find a guide on how to do this here:
https://playsignage.com/support/portrait-orientation/#setting-up-your-media-player-for-portrait-orientation
Hi,
It sounds like the issue might be related to the video quality. If the bitrate or resolution is too high, some lower-end devices may struggle to play it smoothly. You could try re-encoding the videos using a tool like HandBrake to make them more compatible.
If you are on Mac and familiar with the terminal and Homebrew, then you can install Handbrake via terminal
brew install --cask handbrake
You can find a guide on this here: https://playsignage.com/support/handbrake/