Play Digital Signage Community

@NextGenAds
Disabling notification is a feature that you can access from your profile by going to Profile -> Other setting. Sorry for not clarifying this in my privious answer. Let us know if this is something that works for your issue

@NextGenAds Hello and sorry for such long delay, we somehow missed the post. Yes I can see how those messages could affect the workflow, we will discuss this with development team and come back with some possible options.

Two possible solutions that come to mind at the moment: first, stacking the messages in a cascading format, and second, providing a user preference to toggle the popup message visibility.

If you have any additional ideas based on your experience, we'd love to hear your suggestions!

Hello, you can achieve this by using Tags and API calls. You can set a Tag, for example "discount" for a playlist that you want to show when temp is above 28deg and another Tag when it's below 28deg. You can call those Tags through our public API.

Tags - https://playsignage.com/support/tags/
API - https://api.playsignage.com/docs

Let me know if you need any further assistance.

@twofacecoffee Glad to hear that you got it working

This issue is most porbably related to the Chrome browser (version 131) on the Chromecast device, please try to update Play app and Youtube should work fine again

Hello,

What TV/device are you using (model)?

@pioneerbaker
Sorry for the delay, in this case you can use same playlist, but the performance of the video will depend on the media player you are using. Some lower end media players struggle with 4k content, so you might need to convert the video to a lower resolution for compatibility.

In case you need to convert the video, there is a excellent tool called Handbrake for that, you can find more info here: https://playsignage.com/support/handbrake/

@higov Great!

Hi,
Yes, you can run the same playlist on both screens, but keep in mind that the aspect ratios of your screens (16:9 for the 4K screen and 9:16 for the portrait screen) are different.

On the 16:9 screen, the content will fit naturally, filling the entire screen without issues.
On the 9:16 portrait screen, content with a 16:9 aspect ratio (like videos) will appear in its correct proportions but won’t fill the entire screen. Instead, you’ll see black bars above/below the video, as shown in the illustration.
If your goal is to display the same playlist without adjustments, this setup will work but with these visual limitations on the portrait screen.

What you can do in this case is to use Playlist in Playlist functionality.
https://playsignage.com/support/playlist-in-playlist/

1. Create a playlist specifically for the 16:9 screen (Playlist 1).
2. Create a new playlist for the portrait screen, with a 9:16 aspect ratio (Playlist 2).
3. Inside Playlist 2, import Playlist 1 and position it in the center of the 9:16 screen, similar to the illustration (the 16:9 playlist will occupy the brown area).
4. Use the remaining space in Playlist 2 (above and below the 16:9 content) to add additional elements, such as a weather or clock plugin.
5. This setup allows you to effectively have one playlist (Playlist 1) shared across both screens while optimizing the layout for the portrait screen.

You can find plugins that you could use on portrait screens unused area here:
https://playsignage.com/plugins/

Hello,

It's recommended to adjust the orientation setting directly in the web app. For Windows users, it's more effective to change the orientation through the operating system. You can find a guide on how to do this here:
https://playsignage.com/support/portrait-orientation/#setting-up-your-media-player-for-portrait-orientation

Hi,

It sounds like the issue might be related to the video quality. If the bitrate or resolution is too high, some lower-end devices may struggle to play it smoothly. You could try re-encoding the videos using a tool like HandBrake to make them more compatible.

If you are on Mac and familiar with the terminal and Homebrew, then you can install Handbrake via terminal

brew install --cask handbrake

You can find a guide on this here: https://playsignage.com/support/handbrake/