Play Digital Signage Community

If you have a version 2.6 or older the app can't update automatically, and you would have to; Remove the screen from my.playsignage.com/screens Uninstall our app on the Raspberry PI Download and install our app on the Raspberry PI (Download it here: https://playsignage.com/setup/raspberry-pi-digital-signage/#download) Add a new screen in my.playsignage.com/screens using the code displayed on the screen. If you have a newer version of our app it should automatically update every time we release a new build, however this doesn't mean your RPI will update the same day we release, as we have thousands of RPI's around the world so we have to use a technology called staging. If there is a feature you're missing and you need it now, you can reach out using our live chat and then we can force an update remote. I hope this helps.

That fixed it. Thank you

I think you're trying to publish a playlist that is assigned to a group with no screens. You may need to move your screen(s) from another group or assign the playlist to another group.

I have removed the block on your account, but keep in mind our system checks every 7 days. Only the owner and users with the role SUPERADMIN can access the billing page, where you'll find your invoices. If you are neither, please reach out to the owner to be added to the team or to be upgraded to SUPERADMIN. More on the topic; https://playsignage.com/support/teams/#how-it-works

Sounds good. You're welcome.

Okay, that's simple enough. Thanks.

Okay, I will do that. Again, thank you for the help. You guys rock!

The Samsung QBC series TV is supported. You can install our Samsung Tizen app directly on the TV. Please check out the guide here, https://playsignage.com/setup/samsung-tizen-digital-signage/

Hi, It sounds like the issue might be related to the video quality. If the bitrate or resolution is too high, some lower-end devices may struggle to play it smoothly. You could try re-encoding the videos using a tool like HandBrake to make them more compatible. If you are on Mac and familiar with the terminal and Homebrew, then you can install Handbrake via terminal brew install --cask handbrake You can find a guide on this here: https://playsignage.com/support/handbrake/